Claims Management PPI Terms & Conditions

Please read carefully.

These Terms of Business set out the agreement between you and us. Please ensure that you read them carefully and ask us if you are unsure of any areas.

1. Definitions

"Claim" means the customer’s claim or claims against the financial company for mis-selling of Payment Protection Insurance.
"Claim Application" means the application form provided in the Claims Pack setting out circumstances under which the PPI policy was sold.
"Claims Pack" means the combined documentation containing Letter(s) of Authority and Letter of Engagement
"Claim Terms" means these terms of business.
"Customer" means the account holder of the credit agreement and whose details are shown on the Letter of Authority.
"Fee" means the fee of 20% of the total redress payable.
"Financial Company" means the financial institution that sold, arranged or advised on the PPI policy.
"Questionnaire" means the questions and answers document included in the Claims Pack setting out commonly asked questions and answers in relation to the claims process.
"Redress" means any sums paid or awarded before tax in respect of any claim made by us on your behalf. This includes compensation, gestures of goodwill, refunds, discounts, any reduction in the loan outstanding and/or any interest or capital recovered. Where such an offer is revised on appeal, then the new amount shall be used in order to calculate the amount of the Redress.
*Our average PPI win is £2323.52, this is taken from all of our clients that have offers made between June 2012 – January 2018

*Compensation is the amount before tax

2. We agree to:

a) Review your claim application and assess the likelihood of your claim being successful.
b) If, after we have reviewed your application, it is our opinion that your claim is unlikely to be successful we may decline to act for you; we will notify you of this fact in writing.
c) If we accept your claim application we will prepare and submit your claim to the financial company that sold you the PPI policy.
d) We will liaise with the financial company and use reasonable endeavours to pursue your claim.
e) We will notify you promptly of any requests for additional information or documentation that the financial company need to investigate your claim.
f) Notify you in writing of any offers of redress made by the financial company.
g) Obtain your agreement before accepting any offer or redress.
h) Notify you of any circumstances beyond our control which prevent us from performing the services under this contract.

3.You agree to:

a) Appoint us as your exclusive agent to handle this claim. This means that you cannot appoint another person or firm to act on your behalf in respect of this claim, unless you terminate this agreement with us as outlined in section 5.
b) Provide full authority to us to deal with the financial company on your behalf.
c) Provide truthful and accurate information regarding your claim.
d) Provide copies of all documentation that are in your possession and which relate to the claim.
e) Respond promptly to requests by us for further information, or documentation that may be needed to progress your claim.
f) Pay us a fee of 20% plus VAT (which calculates at 24%) of any redress received as a result of a successful claim.
g) Upon receipt of a Request for Payment for the fee, you will pay the amount due to Claim Eazy within 14 days of receipt of your payment.

4. Fees

a) Our fee is 20% plus VAT (at the prevailing rate which calculates at 24%) of the redress which we obtain for you as a result of each successful claim.
b) Where we receive redress directly, we will issue you with a Request for Payment for the amount of our fee or deduct the fee directly from the redress.
c) If the financial company does not pay the redress directly to us, we will send you a Request for Payment for an amount equal to 20% plus VAT (which calculates at 24%) of the redress. Payment is due within 14 days of receipt of your redress.
d) Non-payment after these 14 days means we reserve the right to charge you interest on all sums which have not been paid by you at the rate of 2% per annum over the base lending rate of The Royal Bank of Scotland.
e) We reserve the right to charge you for any reasonable costs incurred in seeking to recover our fee from you.
f) If you do not pay our fees, we have the authority to pass your details to a third-party Debt Collection Agency or Solicitor Firm who may validate your application details with a Credit Reference Agency. We also reserve the right to perform a trace search on you if you fail to comply with the terms and conditions set out in your agreement to assist in recovering our fees.
g) Our Fees of 20% plus VAT was introduced on the 10th of July 2018. By signing the Letter of Authority you agree to pay the Fees due based on the date of the first Letter of Authority. In addition, if we identify any additional claims after 10th July 2018 the fees will be based on the date of the first signed Letter of Authority, as this is the date where you agreed to the Company's terms and conditions.
h) In the event that an offer is made to the client by the financial company, which is recommended for acceptance by Claim Eazy on the grounds that it is a reasonable offer of compensation in accordance with the Financial Ombudsman Service and Financial Conduct Authority guidelines, but which is refused by the client, then Claim Eazy shall be entitled to charge the agreed fee for its services.

5. How you cancel this Agreement

a) You have a 14-day cooling off period from the date we receive this agreement to cancel your authority for us to act on your behalf. You can cancel via phone call on 0161 850 2620, by emailing cancel@claimeazy.com or in writing to Claim Eazy, The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB.
b) The cancellation date is the day when we are first notified of your cancellation notice.
c) If we have succeeded in getting an offer of Compensation within 35 working days of your cancellation then you are liable to pay our fee in accordance with 4.a of these Terms.

6. How We Can Cancel or Change This Agreement

a) We can cancel this agreement by giving you 14 days’ notice in writing if any of the following events occur:
I. We become aware that your claim is unlikely to succeed.
II. You are declared bankrupt.
III. You enter into an Individual Voluntary Arrangement or Debt Management Plan with your creditors.
IV. You do not follow any reasonable recommendations made by us.
V. You provide information which you knew to be false or misleading in support of your claim and this information is material to the success of your claim.
VI. You fail to respond to reasonable requests for information in a timely manner and this prevents us from providing the services.
VII. You breach a term of the agreement and you do not correct this breach within 30 days of receiving written notification from us detailing the breach and the action required to resolve the breach.

7. How to Refer a Friend

a) You can refer a friend to sign up to our services via phone call to 0161 850 2620, email at help@claimeazy.com or in writing to Claim Eazy, The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB.
b) If one or more of your referrals’ claims are successful and settled in accordance Section 4 we agree to pay you an amount of £50.00

8. Making a Complaint

a) This Agreement is governed by English law. Claim Eazy is authorised and regulated by the Financial Conduct Authority (Firm reference number: 830631). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. Claim Eazy is a trading name of the Go North Group Limited. Registered in England and Wales, company registration number: 07908773 company registration reg number. Address: The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB. Web: www.claimeazy.com Tel: 0161 850 2620
b) If you are at any point dissatisfied with the service you receive from Claim Eazy and wish to make a complaint please visit our website claimeazy.com which outlines our Complaints Handling Procedure or contact us via phone on 0161 850 2620 to request this.

9. Data Protection

a) The privacy and security of your personal information is very important to us. Any personal information submitted to us will be subject to the provisions of the General Data Protection Regulation 2016/679 (“GDPR”) and any legislation enforced within the UK to comply with GDPR, unless required to do so by law or a professional body, we will not disclose any personal data to any other person or organisation without the required consent.
b) We want to assure you that your information will be properly managed, protected and respected. You can be assured any information you provide us will be used strictly in accordance with the terms laid out in this statement.
b) Our privacy statement explains how we collect and use your personal information, what choices you have and other important information. You can find our full privacy on our website https://www.claimeazy.com/privacy

R06-220518

Claims Management PBA Terms & Conditions

Please read carefully.

These Terms of Business set out the agreement between you and us. Please ensure that you read them carefully and ask us if you are unsure of any areas.

1. Definitions

"Claim" means the customer’s claim or claims against the financial company for mis-selling of Packaged Bank Accounts.
"Claim Application" means the application form provided in the Claims Pack setting out circumstances under which the PBA was sold.
"Claims Pack" means the combined documentation containing Letter(s) of Authority and Letter of Engagement
"Claim Terms" means these terms of business.
"Customer" means the account holder of the credit agreement and whose details are shown on the Letter of Authority.
"Fee" means the fee of 35% of the total redress payable.
"Financial Company" means the financial institution that sold, arranged or advised on the PBA.
"Questionnaire" means the questions and answers document included in the Claims Pack setting out commonly asked questions and answers in relation to the claims process.
"Redress" means any sums paid or awarded before tax in respect of any claim made by us on your behalf. This includes compensation, gestures of goodwill, refunds, discounts, any reduction in the loan outstanding and/or any interest or capital recovered. Where such an offer is revised on appeal, then the new amount shall be used in order to calculate the amount of the Redress.

*Our average PBA win is £1100, this is taken from all of our clients that have offers made between April 2014 – January 2018

*Compensation is the amount before tax

2. We agree to:

a) Review your claim application and assess the likelihood of your claim being successful.
b) If, after we have reviewed your application, it is our opinion that your claim is unlikely to be successful we may decline to act for you; we will notify you of this fact in writing.
c) If we accept your claim application we will prepare and submit your claim to the financial company that sold you the PBA.
d) We will liaise with the financial company and use reasonable endeavours to pursue your claim.
e) We will notify you promptly of any requests for additional information or documentation that the financial company need to investigate your claim.
f) Notify you in writing of any offers of redress made by the financial company.
g) Obtain your agreement before accepting any offer or redress.
h) Notify you of any circumstances beyond our control which prevent us from performing the services under this contract

3.You agree to:

a) Appoint us as your exclusive agent to handle this claim. This means that you cannot appoint another person or firm to act on your behalf in respect of this claim, unless you terminate this agreement with us as outlined in section 5.
b) Provide full authority to us to deal with the financial company on your behalf.
c) Provide truthful and accurate information regarding your claim.
d) Provide copies of all documentation that are in your possession and which relate to the claim.
e) Respond promptly to requests by us for further information, or documentation that may be needed to progress your claim.
f) Pay us a fee of 35% plus VAT (which calculates at 42%) of any redress received as a result of a successful claim.
g) Upon receipt of a Request for Payment for the fee, you will pay the amount due to Claim Eazy within 14 days of receipt of your payment.

4. Fees

a) Our fee is 35% plus VAT (at the prevailing rate which calculates at 42%) of the redress which we obtain for you as a result of each successful claim.
b) Where we receive redress directly, we will issue you with a Request for Payment for the amount of our fee or deduct the fee directly from the redress.
c) If the financial company does not pay the redress directly to us, we will send you a Request for Payment for an amount equal to 35% plus VAT (which calculates at 42%) of the redress. Payment is due within 14 days of receipt of your redress.
d) Non-payment after these 14 days means we reserve the right to charge you interest on all sums which have not been paid by you at the rate of 2% per annum over the base lending rate of The Royal Bank of Scotland.
e) We reserve the right to charge you for any reasonable costs incurred in seeking to recover our fee from you.
f) If you do not pay our fees, we have the authority to pass your details to a third-party Debt Collection Agency or Solicitor Firm who may validate your application details with a Credit Reference Agency. We also reserve the right to perform a trace search on you if you fail to comply with the terms and conditions set out in your agreement to assist in recovering our fees.
g) In the event that an offer is made to the client by the financial company, which is recommended for acceptance by Claim Eazy on the grounds that it is a reasonable offer of compensation in accordance with the Financial Ombudsman Service and Financial Conduct Authority guidelines, but which is refused by the client, then Claim Eazy shall be entitled to charge the agreed fee for its services.

5. How You Can Cancel or Change This Agreement

a) You have a 14-day cooling off period from the date we receive this agreement to cancel your authority for us to act on your behalf. You can cancel via phone call on 0161 850 2620, by emailing cancel@claimeazy.com or in writing to Claim Eazy, The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB.
b) The cancellation date is the day when we are first notified of your cancellation notice.
c) If we have succeeded in getting an offer of Compensation within 35 working days of your cancellation then you are liable to pay our fee in accordance with 4.a of these Terms.

6. How We Can Cancel or Change This Agreement

a) We can cancel this agreement by giving you 14 days’ notice in writing if any of the following events occur:
I. We become aware that your claim is unlikely to succeed.
II. You are declared bankrupt.
III. You enter into an Individual Voluntary Arrangement or Debt Management Plan with your creditors.
IV. You do not follow any reasonable recommendations made by us.
V. You provide information which you knew to be false or misleading in support of your claim and this information is material to the success of your claim.
VI. You fail to respond to reasonable requests for information in a timely manner and this prevents us from providing the services.
VII. You breach a term of the agreement and you do not correct this breach within 30 days of receiving written notification from us detailing the breach and the action required to resolve the breach.

7. How to Refer a Friend

a) You can refer a friend to sign up to our services via phone call to 0161 850 2620, email at help@claimeazy.com or in writing to Claim Eazy, The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB.
b) If one or more of your referrals’ claims are successful and settled in accordance Section 4 we agree to pay you an amount of £50.00

8. Making a Complaint

a) This Agreement is governed by English law. Claim Eazy is authorised and regulated by the Financial Conduct Authority (Firm reference number: 830631). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. Claim Eazy is a trading name of The Go North Group Limited. Registered in England and Wales, company registration number: 07908773 company registration reg number. Address: The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB. Web: www.claimeazy.com Tel: 0161 850 2620
b) If you are at any point dissatisfied with the service you receive from Claim Eazy and wish to make a complaint please visit our website claimeazy.com which outlines our Complaints Handling Procedure or contact us via phone on 0161 850 2620 to request this.

9. Data Protection

a) The privacy and security of your personal information is very important to us. Any personal information submitted to us will be subject to the provisions of the General Data Protection Regulation 2016/679 (“GDPR”) and any legislation enforced within the UK to comply with GDPR, unless required to do so by law or a professional body, we will not disclose any personal data to any other person or organisation without the required consent.
b) We want to assure you that your information will be properly managed, protected and respected. You can be assured any information you provide us will be used strictly in accordance with the terms laid out in this statement.
b) Our privacy statement explains how we collect and use your personal information, what choices you have and other important information. You can find our full privacy on our website https://www.claimeazy.com/privacy

R06-220518