Keyfacts

  • Payment Protection Insurance (PPI) Keyfacts

    CLAIM EASY LTD is a Claims Management Company (CMC) with a focus on financial mis-selling and financial irregularities. We help reclaim mis-sold Payment Protection Insurance.

    What Happens Next

    To keep the process as simple as possible we have used the information you provided to pre-populate your claim pack. However, please be aware that you may need to complete certain information regarding your financial agreements and sign all the relevant sections. Please check all documents & amend where necessary, if you need to make any changes please sign & date next to your amendment, including previous names and addresses as this information is all part of your lender’s verification criteria.

    Please provide an agreement number for each claim where possible. If you have a copy of your credit agreement/s to hand then please enclose a copy of them, as doing so can speed up the claim process considerably. Return the documents in the freepost envelope provided.

    It takes on average 8 weeks to identify whether you have paid any payment protection insurance premiums on your agreement/s. When we have identified that you have paid payment protection insurance, we will then submit the Claim/s to your lender. This process can take up to an additional 12 weeks to receive a response. In some case/s your lender may reject the claim and we may escalate your case to the Financial Ombudsman Service, this will take considerably more time to complete. For more information please visit: www.financial-ombudsman.org.uk/faq

    How We Keep You Updated

    We will keep you updated throughout the entire claim process, by email, text, and letter. If you would like to check the progress of your claim, you can contact our dedicated customer service team by any of the following methods: Email customer.service@claimeazy.com. Freephone 0808 146 7677 (Monday-Thursday 8:00-19:00, Friday 9:30-17:30) Freepost RTTE-RGAT-TCEA, Claim Eazy, Unit 1 Century Park, Pacific Road, Altrincham, Cheshire, WA14 5BJ.

    Our Fee and Fee Illustration

    We will apply a Service Charge of 20% + VAT of any and all Gross compensation* received and this will be payable upon the conclusion of any Claim. Please see below possible examples of how the service charge could work. The fee illustration is not to be taken as an estimate of the amount likely to be recovered and the fee that you will have to pay if compensation is issued may be more or less than the amount shown in the illustration.

    Example 1
    All Compensation is 'Cash in hand'
    Gross Compensation* Received Statutory Interest 20% Tax Deduction Loan Reduction by Lender Compensation Received by Customer Firms fee charged at 20% + VAT (24%) Consumer pays firm
    A £1,000.00 £500.00 £100.00 £0.00 £900.00 £240.00 £240.00
    B £3,000.00 £1,200.00 £240.00 £0.00 £2,760.00 £720.00 £720.00
    C £10,000.00 £4,000.00 £800.00 £0.00 £9,200.00 £2,400.00 £2,400.00

    Example 2
    Compensation includes 'Cash in hand' award with loan and future instalment reduction
    Gross Compensation* Received Statutory Interest 20% Tax Deduction Loan Reduction by Lender Compensation Received by Customer Firms fee charged at 20% + VAT (24%) Consumer pays firm
    A £1,000.00 £500.00 £100.00 £500.00 £300.00 £240.00 £240.00
    B £3,000.00 £1,200.00 £240.00 £1,000.00 £1,760.00 £720.00 £720.00
    C £10,000.00 £4,000.00 £800.00 £5,000.00 £4,200.00 £2,400.00 £2,400.00

    Example 3
    Compensation is used to offset arrears consumer has on credit card or loan
    Gross Compensation* Received Statutory Interest 20% Tax Deduction Loan Reduction by Lender Compensation Received by Customer Firms fee charged at 20% + VAT (24%) Consumer pays firm
    A £1,000.00 £500.00 £100.00 £900.00 £0.00 £240.00 £240.00
    B £3,000.00 £1,200.00 £240.00 £2,760.00 £0.00 £720.00 £720.00
    C £10,000.00 £4,000.00 £800.00 £9,200.00 £0.00 £2,400.00 £2,400.00
    Gross Compensation*

    You should note that all compensation contains an element of statutory interest (currently 8%). All lenders are obliged to deduct 20% tax from the 8% compensatory interest included in any offer of settlement . Our Service Charge of 20% + VAT will be calculated on the Gross compensation received before the 20% tax deduction.

    Right to Cancel

    You have the right to cancel this Contract at any time. You have the right to cancel this Contract within 14 days without giving any reason. To exercise the right to cancel you must inform us of your decision to cancel this Contract by a clear statement sent to our Cancellations department by any of the following methods by any of the following methods: Email customer.service@claimeazy.com. Freephone 0808 146 7677 (Monday-Thursday 8:00-19:00, Friday 9:30-17:30) Freepost RTTE-RGAT-TCEA, Claim Eazy, Unit 1 Century Park, Pacific Road, Altrincham, Cheshire, WA14 5BJ.

    Complaints Handling Procedure

    Should you have a complaint you can contact us by any of the following methods: Post: You can write to us at the following address: Head of Complaints, Freepost RTTE-RGAT-TCEA, Claim Eazy, Unit 1 Century Park, Pacific Road, Altrincham, Cheshire, WA14 5BJ. Email complaints@claimeazy.com Phone: 0161 505 0878. We will acknowledge your complaint within 5 business days. We will try to resolve your complaint within 4 weeks. If we cannot resolve the matter within 4 weeks, we will give you a satisfactory explanation regarding the extra time required. Within 8 weeks of receiving a complaint we will send you a final response which will adequately address the complaint. If you are not satisfied with our final response, then please refer to our full complaints procedure which can be found on claimeazy.com/complaints-procedure.html or can be supplied on request. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Financial Ombudsman service you can contact them by any of the following methods: Post: Financial Ombudsman, Exchange Tower, Harbour Exchange, London , E14 9SR Phone: 0800 023 4567 Online: www.financial-ombudsman.org.uk. Please note Any complaint must be referred to the Financial Ombudsman service within 6 months of the date of our written final response.

    Need to Know

    You have the right to shop around and consider using the Financial Ombudsman Scheme independently or Citizen Advice Bureau or directly claim yourself to the Third Party for free. You should also consider, and tell us, if you have any other means of pursuing the Claim including using any legal expenses insurance.

  • Packaged Bank Account (PBA) Keyfacts

    CLAIM EASY LTD is a Claims Management Company (CMC) with a focus on financial mis-selling and financial irregularities. We help reclaim mis-sold Packaged Bank Account premiums.

    What Happens Next

    To keep the process as simple as possible we have used the information you provided to pre-populate your claim pack. However, please be aware that you will need to complete certain information regarding your Packaged Bank Account and sign all the relevant sections. Please check all documents & amend where necessary, if you need to make any changes to the Letter of Authority please sign & date next to your amendment, including previous names and addresses as this information is all part of your lender’s verification criteria. Please also ensure you complete the Additional Details form to the best of your recollection as this will form the basis of your mis-sale claim

    Please provide an account number and sort code for each claim where possible. Return the documents in the freepost envelope provided.

    Once received we will compile your claim(s) based on the information provided in your Claim Pack and submit them to your lender. This process can take up to 12 weeks to receive a response. In some case/s your lender may reject the claim and if the claim is still considered to be viable, we may escalate your case to the Financial Ombudsman Service, this will take considerably more time to complete. For more information please visit: www.financial-ombudsman.org.uk/faq

    How We Keep You Updated

    We will keep you updated throughout the entire claim process, by email, text, and letter. If you would like to check the progress of your claim, you can contact our dedicated customer service team by any of the following methods: Email customer.service@claimeazy.com. Freephone 0808 146 7677 (Monday-Thursday 8:00-19:00, Friday 9:30-17:30) Freepost RTTE-RGAT-TCEA, Claim Eazy, Unit 1 Century Park, Pacific Road, Altrincham, Cheshire, WA14 5BJ.

    Our Fee and Fee Illustration

    Our standard Service Charge is 35% + VAT of any and all Gross compensation* received and this will be payable upon the conclusion of any Claim. Please see below possible examples of how that service charge could work. The fee illustration is not to be taken as an estimate of the amount likely to be recovered and the fee that you will have to pay if compensation is issued may be more or less than the amount shown in the illustration.

    Example 1
    All Compensation is 'Cash in hand'
    Gross Compensation* Received Statutory Interest 20% Tax Deduction Arrears Reduction by Lender Compensation Received by Customer Firms fee charged at 35% + VAT (43%) Consumer pays firm
    A £1,000.00 £500.00 £100.00 £0.00 £900.00 £430.00 £430.00
    B £3,000.00 £1,200.00 £240.00 £0.00 £2,760.00 £1,290.00 £1,290.00
    C £10,000.00 £4,000.00 £800.00 £0.00 £9,200.00 £4,300.00 £4,300.00

    Example 2
    Compensation includes 'Cash in hand' award with overdraft reduction
    Gross Compensation* Received Statutory Interest 20% Tax Deduction Loan Reduction by Lender Compensation Received by Customer Firms fee charged at 35% + VAT (43%) Consumer pays firm
    A £1,000.00 £500.00 £100.00 £500.00 £400.00 £430.00 £430.00
    B £3,000.00 £1,200.00 £240.00 £1,000.00 £1,760.00 £1,290.00 £1,290.00
    C £10,000.00 £4,000.00 £800.00 £5,000.00 £4,200.00 £4,300.00 £4,300.00

    Example 3
    Compensation is used to offset arrears consumer has on account
    Gross Compensation* Received Statutory Interest 20% Tax Deduction Loan Reduction by Lender Compensation Received by Customer Firms fee charged at 35% + VAT (43%) Consumer pays firm
    A £1,000.00 £500.00 £100.00 £900.00 £0.00 £430.00 £430.00
    B £3,000.00 £1,200.00 £240.00 £2,760.00 £0.00 £1,290.00 £1,290.00
    C £10,000.00 £4,000.00 £800.00 £9,200.00 £0.00 £4,300.00 £4,300.00
    Gross Compensation*

    You should note that all compensation contains an element of statutory interest (currently 8%). All lenders are obliged to deduct 20% tax from the 8% compensatory interest included in any offer of settlement. Our Service Charge of 35% + VAT will be calculated on the Gross compensation received before the 20% tax deduction.

    Right to Cancel

    You have the right to cancel this Contract at any time. You have the right to cancel this Contract within 14 days without giving any reason. To exercise the right to cancel you must inform us of your decision to cancel this Contract by a clear statement sent to our Cancellations department by any of the following methods by any of the following methods: Email customer.service@claimeazy.com. Freephone 0808 146 7677 (Monday-Thursday 8:00-19:00, Friday 9:30-17:30) Freepost RTTE-RGAT-TCEA, Claim Eazy, Unit 1 Century Park, Pacific Road, Altrincham, Cheshire, WA14 5BJ.

    Complaints Handling Procedure

    Should you have a complaint you can contact us by any of the following methods: Post: You can write to us at the following address: Head of Complaints, Freepost RTTE-RGAT-TCEA, Claim Eazy, Unit 1 Century Park, Pacific Road, Altrincham, Cheshire, WA14 5BJ. Email complaints@claimeazy.com Phone: 0161 505 0878. We will acknowledge your complaint within 5 business days. We will try to resolve your complaint within 4 weeks. If we cannot resolve the matter within 4 weeks, we will give you a satisfactory explanation regarding the extra time required. Within 8 weeks of receiving a complaint we will send you a final response which will adequately address the complaint. If you are not satisfied with our final response, then please refer to our full complaints procedure which can be found on claimeazy.com/complaints-procedure.html or can be supplied on request. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Financial Ombudsman service you can contact them by any of the following methods: Post: Financial Ombudsman, Exchange Tower, Harbour Exchange, London , E14 9SR Phone: 0800 023 4567 Online: www.financial-ombudsman.org.uk. Please note Any complaint must be referred to the Financial Ombudsman service within 6 months of the date of our written final response.

    Need to Know

    You have the right to shop around and consider using the Financial Ombudsman Scheme independently or Citizen Advice Bureau or directly claim yourself to the Third Party for free. You should also consider, and tell us, if you have any other means of pursuing the Claim including using any legal expenses insurance.

Please be aware that Claim Eazy will never ask for upfront fees.
If you are concerned about any suspicious calls or fraudulent activity please call our compliance department immediately on 0161 850 2623 or email compliance@claimeazy.com.