Claim Eazy logo

Claim Eazy Complaints Procedure

 

1. Complaints may be made in writing, by e-mail at complaints@claimeazy.com, by completing our complaints form, or by by calling our dedicated telephone number on 0161 505 0878 or in any other form in respect of the claims management service that we have provided and that is regulated under the Compensation Act 2006.

 

2. Claim Easy Limited will send you a written or email acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint Claim Easy Limited.  Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

 

3. Within four weeks of receiving a complaint, Claim Easy Limited will send you either:

a) a final response adequately addressing the complaint; or

b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

 

4. Within eight weeks of receiving a complaint Claim Easy Limited will send you either:

a) a final response adequately addressing the complaint; or

b) a response which:

i) explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and

ii) informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

 

5. Where Claim Easy Limited decide that redress is appropriate, Claim Easy Limited will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.

 

6. Claim Easy Limited reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.

 

7. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -

 

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

 

www.financial-ombudsman.org.uk

Tel: 0300 123 9 123

Monday to Friday, 8am to 8pm

Saturday, 9am to 1pm

 

8. The Ombudsman can review the handling of the complaint and can give a direction on further handling of the complaint. However, they cannot determine a complaint or award compensation.

 

Your privacy is important to us

 

This privacy policy sets out how Claim Easy Limited uses and protects any information that you give Claim Easy when you use this website.

Claim Eazy logo

Claim Eazy is authorised and regulated by the Financial Conduct Authority (Firm reference number: 830631). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. Claim Eazy is a trading name of Claim Easy Ltd. Registered in England and Wales, company registration number: 07908773. Address: 1 Century Park, Pacific Road, Altrincham, Cheshire WA14 5BJ Web: www.claimeazy.com Tel: 0161 850 2620


Mortgage Payment Protection Insurance (MPPI) • Premium Protection Insurance (PPI) • Life, Accident Sickness and Unemployment Insurance, (ASU or LASU) Life, Accident Sickness and Redundancy Insurance (ASRI or LASRI) • Income Protection Insurance (IPI) • Mortgage Payment Protection, (MPP) • Mortgage Payment Insurance (MPI) • Loan Protection Insurance (LPI) • Credit Care Insurance (CCI) • Credit Care

© Copyright 2015 Claim Easy Ltd

All Rights Reserved