The PPI Deadline – Frequently Asked Questions

  • Getting ready for the deadline


    What is the last date I can submit a claim via Claim Eazy?

    Claim Eazy are no longer accepting new PPI claims.


    What happens if my pack is delayed in getting back to you and arrives after the deadline?

    The claim cannot proceed because it was not registered with the lender in time.


    I already have a case going through with you, what will happen?

    The deadline is for new claims only. If you have already had a claim logged, it will be processed normally.


    I have a case with FOS through you – what will happen?

    All FOS investigations of current claims will be unaffected by the deadline. It is for new claims only.


    Why is there a deadline?

    The deadline was set in place by the Financial Conduct Authority (FCA), which is the UK’s financial regulator. It’s chief executive, Andrew Bailey, said at the time: “Putting in place a deadline and campaign will mean people who were potentially mis-sold PPI will be prompted to take action rather than put it off. We believe that two years is a reasonable time for consumers to decide whether they wish to make a complaint.” “We have carefully considered the feedback we received and we still believe that introducing a deadline for PPI complaints and a communications campaign warning of the deadline will benefit consumers.”


    Will the deadline cause any delay in my case?

    No – existing cases will be processed as normal and we will continue to expect a final decision within our average timeframe.


    What happens after the deadline?

    The deadline is for new claims only. If your claim has already been registered then it will be fully investigated.


    What happens if my case is rejected by the lender?

    If your claim is rejected then we will evaluate the terms of the rejection to see whether an appeal to the Financial Ombudsman Service (FOS) might be possible.